An interesting quote from Pete Linnett is “An obligatory apology is about wanting to get someone off your back; a sincere apology is about wanting to be let off the hook; a heartfelt apology is about wanting to repair a relationship.” How we apologize tells a lot about us. An obligatory apology shows we’re insincere and we’re not accepting any real responsibility for our actions. A sincere apology shows real regret for our actions, but is meant to help us and the other person move forward. It helps us more than them. A heartfelt apology, however, indicates a sincere desire to repair the damage we’ve done and acknowledges that trust must be rebuilt.

Read the full article here: I’m Sorry: Apologies… The Good, the Bad and the Heartfelt